Privacy Policy

Last updated: 12 July 2026

VERO Water ("VERO", "we", "us", "our") provides custom branded bottled water and commercial fridge solutions to businesses across the United Arab Emirates. This Privacy Policy explains how we collect, use, share and protect personal data when you use our website (verowater.ae) or contact us by phone, WhatsApp, email or our website form. It is prepared with reference to UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data ("PDPL") and other applicable UAE regulations.

1. Personal Data We Collect

• Contact details: name, business name, phone number, email address
• Business details: industry/sector, delivery address, order quantities, fridge interest
• Order and delivery information you provide when requesting a quote or placing an order
• Files you send us, such as logo artwork and brand assets, for production purposes
• Communications you send us via our contact form, WhatsApp, email or phone
• Basic website usage data (e.g. pages visited, general device/browser information), as described in our Cookie Policy

We do not knowingly collect sensitive personal data (such as health, religious or biometric data) through this website.

2. How We Use Your Data

• To prepare quotes and process your order
• To produce and deliver branded bottles and fridges
• To communicate with you about your order or inquiry
• To maintain and improve our website and services
• To comply with our legal and regulatory obligations in the UAE
• With your consent, to send you updates about our products and services

3. Legal Basis for Processing

Under the PDPL, we rely on one or more of the following bases to process personal data: your consent; the necessity to perform a contract with you (for example, fulfilling an order); our legitimate business interests (for example, improving our services); and compliance with our legal obligations.

4. Sharing Your Data

We do not sell your personal data. We may share it with:

• Delivery and logistics partners, to fulfil your order
• Production and printing partners, to manufacture your branded bottles or fridge order
• Service providers who support our website, hosting and communications
• UAE authorities, where required by law

5. International Data Transfers

Our website may be hosted on servers located outside the UAE. Where personal data is transferred outside the UAE, we take reasonable steps to ensure it continues to be protected to a standard consistent with the PDPL.

6. Data Retention

We keep personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by UAE law, including applicable accounting and tax record-keeping obligations.

7. Your Rights

Subject to the PDPL, you may have the right to request access to your personal data, request correction of inaccurate data, request deletion of your data, object to or restrict certain processing, withdraw consent at any time where processing is based on consent, and request data portability where applicable. To exercise any of these rights, contact us using the details below.

8. Cookies

Our website uses cookies and similar technologies, such as local browser storage, to remember your preferences. See our Cookie Policy for full details.

9. Data Security

We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse or disclosure.

10. Children's Privacy

Our website and services are directed at businesses and are not intended for children. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or UAE law. The "Last updated" date above reflects the most recent revision.